Everygame Casino Classic - Player’s struggling to withdraw winnings.

Hi there,

I was struggling with everygame.eu to withdraw my casino win for over a month, I have met all their requirements to approve my identification and prove of my address and Id, face photo with ID etc. in every transaction I submit which take a week between processing and rejecting I receive a decline with now specific reason. Finally i decide to launch a complain in every blog and web site about every game casino because they sound a scammers.

below copy paste of eve game transaction detailed , I have bulk of emails from every game explaining rejection my payment with no specific reason, expect decline, our service provider reject your application , declined etc even swift bank decline and endless drama and drama

list of every game message below:

Reference no.428517

Date1/4/2022 1:48:35 PM

TypeWithdrawal

Payment methodGiro

ResultTransaction rejected

AmountUSD -2300.00

We are sorry! Something went wrong with this transaction. Please note the transaction reference number (428517) and contact us to resolve the issue.

Reference no.429304

Date1/18/2022 3:36:02 PM

TypeWithdrawal

Payment methodNeteller

ResultTransaction rejected

AmountUSD -2500.00

We are sorry! Something went wrong with this transaction. Please note the transaction reference number (429304) and contact us to resolve the issue.

 note I have account with Neteller , my account number 172049528

every game sent email stating I have no account with Netller.?!!!

Reference no.429425

Date1/20/2022 11:38:52 AM

TypeWithdrawal

Payment methodBitcoin

ResultTransaction rejected

AmountUSD -500.00

We are sorry! Something went wrong with this transaction. Please note the transaction reference number (429425) and contact us to resolve the issue.

note that at the same day of payment due they send me email requesting a photo of myself with my Id.

Below emails copy:

payments@everygame.eu

Fri 21/01/2022 4:27 AM

Dear Mark,

Thank you for responding to our email.

We are recommending that your withdrawal be processed via an alternative option such as Bitcoin.

Unfortunately the bank transfer option was previously declined by our service provider; our suggestion for another option is to prevent attention been brought to your banking account or the payout method.

Should you require any further information or assistance, please feel free to contact us anytime.

Yours sincerely,

Jade

Everygame Financial Services

payments@everygame.eu

Wed 19/01/2022 8:36 PM

Dear MARK,

Thank you for your patience regarding $2,500.00 withdrawal via Neteller.

Please note we have been updated by our service provider, that there is no account associated with provided email address.

Your withdrawal has been denied and funds credited back to your casino account.

We kindly invite you to get in touch with Neteller directly and make sure, that your account is open and can receive payments.

At the same time, the email registered on your casino account must be identical with the one registered on your Neteller account.

Should you require any further information or assistance, please feel free to contact us.

Yours sincerely,

Emma

Everygame 

Financial Services

payments@everygame.eu

Wed 19/01/2022 12:30 AM

Dear MARK,

Thank you for making us your gaming choice.

We regret to inform you that your most recent Bank Wire Transfer has been cancelled due to unspecified reason on the service providers end, which are beyond our control.

Unfortunately, due to the nature of our business and not to draw attention to your bank account, we would recommend that an alternative payout method be used at this point, for example Bitcoin.

Funds have been credited back to your casino account.

Please accept our sincerest apologies for any inconvenience an thank you for your kind understanding.

Should you require any further information or assistance, please feel free to contact us.

Yours sincerely,

Laura

Everygame

Financial Services

Dear MARK,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Do I understand correctly that this was your first withdrawal attempt? Have you considered using Bitcoin as a withdrawal method as suggested?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear MARK,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.