EUSpielothek Casino - Player hasn't received a bonus.

Amount: €20

EUSpielothek Casino

Safety Index:High Submitted: 13 Jun 2022 | Case closed : 29 Jun 2022

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany hasn't received a bonus. We rejected the complaint because the player didn't respond to our messages and questions.

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zajaivo1

Visitor

Germany

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2 years ago

OriginalTranslation

I deposited €20 via Paysafecard and activated a 100% welcome bonus which I didn't get

Automatic translation:

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Kristina

Deputy Complaints Team Lead

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2 years ago

Hello zajaivo1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please confirm that you have met all the requirements to be eligible for receiving this bonus?

Have you tried contacting the casino regarding this issue?

Looking forward to hearing from you.

Best regards,

Kristina

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Kristina

Deputy Complaints Team Lead

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2 years ago

Dear zajaivo1,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

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Kristina

Deputy Complaints Team Lead

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.