The player from Germany hasn't received a bonus. We rejected the complaint because the player didn't respond to our messages and questions.
I deposited €20 via Paysafecard and activated a 100% welcome bonus which I didn't get
Hello zajaivo1,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please confirm that you have met all the requirements to be eligible for receiving this bonus?
Have you tried contacting the casino regarding this issue?
Looking forward to hearing from you.
Best regards,
Kristina