EuroKing Casino - The player's account got blocked.

After the Guru recommendation of the casino, I moved to King Club Casino, the first impression was good, but after half an hour the trash started.

After trying to verify (in which I just uploaded two passport photos) I received a message that my account was blocked, I violated the rules of the casino, I removed the personal data of the payment card, （although I didn’t even provide these data yet, it didn’t work out）

I contacted support, they did not clearly explain anything, and they did not help,

The first time I come across such a casino, they are very similar to scammers.

Hello sb12092007,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Euro King Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you register into the casino? Did you ever deposit there? Did you have any real balance on your casino account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

No, I didn’t make a deposit, I didn’t have time, I was blocked after 30 minutes after registration

Hello sb12092007,

As long as you had zero balance on your casino account, they can close your account anytime without any reason given.

Can you please confirm whether your account had zero balance or had any?

0

Zero

Hello sb12092007,

As mentioned earlier, as long as you had no balance on your casino account, they are allowed to close it without any reason given.

I would definitely recommend to look for an another casino as they are not obligate to even explain their decision.

Is there anything else we can assist you with?

Dear sb12092007,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.