Enzo Casino - Player wishes to close her casino account.

In giro di 1 mese ho depositato in Enzo casino 2.000€ senza mai vincere nulla!!!

ho chiesto tant’è volte chiudere mio account e manager Sofia mi ignora

mi sono rovinata e ho perso tutti miei risparmi con questo casino di merda

aiutatemi

grazie!

Dear Ina,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I found the ways you can get in touch with the casino:

Phone support: +357 25 281876 (09:00 - 22:00 GMT)

Email support: support@enzocasino.com

live chat support (the live chat doesn't work from 2AM till 6AM GMT)

Could you specify which way you contacted the casino, please? What was stated in your message? Please note, that if you asked for only closing your account and not self-exclusion, it can take a few days for casino to do it.

Personally, I would recommend sending an email to support@enzocasino.com, in this way you’ll have a proof of such an action.

Additionally, is there any balance left on your account?

Please, let me know if you need any assistance and keep me updated.

Thank you in advance for your reply.

Best regards,

Kristina

Salve Kristina si dopo che ho depositato 300€ ho prelievato 263 € loro ora fanno le storie mandano sempre e mail che manca documentazione ma io ho già mandato tutto necessario.

non vogliono pagare !

aiutatemi

grazie 🙏

Thank you very much Ina for your reply. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Ina,

I am very sorry to hear about your problem. I will do my best to help you.

Enzo Casino, could you please shed some light on this case? Thank you very much in advance for your reply.

We can confirm that the verification of the account was finalised on the 24th of June and the payment will proceed under the terms.

Regarding the account closure - kindly please provide more clarifications. We have seen that you were asking for a cashback bonus on your account and if no bonus is received you will close your account. Your Account Manager had added you the requested bonus and your concerns has been rectified.

There is no issue in closing your account, however, please provide the reason so we can close the account correctly.

Dear  Ina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Ho chiesto autoesclusione da questo casino continuano a ignorare

Please be advised that the account is now closed and self-excluded. Please note that the casino have not receive a timeframe for the self-exclusion therefore a minimum of 6 months was applied to your account.

We wish you all the best in the future.

Ma andate a quel paese !

Buona fortuna a voi guadagnare con la gente che si rovina

questo casino e una truffa !!!!

non si vince un cavolo mai !

2.000€ stati regalati .

Amen

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues in the future. We are here to help.