The player has deposited money into his account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.
Energy Casino - Player’s deposit has never been credited into his account.
Amount: €100
Energy Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I have deposited € 100 and decided on the promotion. The deposit was withdrawn from but not credited to my casino account. Support cannot be reached in live chat, by phone or by email (German + English). Have made various screenshots
Automatic translation:
Public
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3 years ago
Dear Joeblack777,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider, as this is a standard procedure. The payment provider needs to investigate what happened to your funds, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
Please let me know if there is anything else I could do for you in the meantime.
Best regards,
Kristina
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3 years ago
Dear Joeblack777,
Has there been any news? Have you tried contacting your payment provider? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.
