HomeComplaintsEmpire777 Casino - Player’s withdrawal is delayed.

Empire777 Casino - Player’s withdrawal is delayed.

Amount: 2,488 RM

Empire777 Casino
Safety Index:Very low
Submitted: 06 Jan 2024 | Case closed : 21 Jan 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

10 months ago

The player from Malaysia had experienced a delay in his withdrawal process from Empire777 Casino, with the casino stating they were checking the betting. Over 18 hours had passed. We had reached out to the player for more information regarding his account verification and the nature of his winnings. Despite extending the response time by 7 days, the player did not respond to our inquiries. As a result, we could not proceed with the investigation and had to reject the complaint.

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10 months ago

Denied to process a withdraw to player keep say checking betting, is over than 18 hours now.

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10 months ago

Hello kahlongisuzu,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Empire777 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request

Looking forward to your answer.

Regards,

Nick




Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Edited by a Casino Guru admin
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10 months ago

Dear kahlongisuzu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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10 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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