Emojino Casino - Player’s struggling to verify his account.

hey

I have been struggling for several days to verify my emojino account.

I have uploaded the documents they Ask for.

have even read their kyc guide.

have uploaded everything but they still can not use my documents.

They claim that they are not clear enough and that they do not take screenshots.

have then uploaded PDF with payslip which they could not use either.

has so far uploaded:

driving license front / rear

health insurance

payslip PDF

physical letter

is running out of opportunities and patience.

Dear Vakaufmann,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly that none of your documents haven’t been approved?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru, please?

Looking forward to hearing from you.

Best regards,

Kristina

Dear Vakaufmann,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.