The player from Bangladesh had deposited 3,700 BDT using the Nagad method over 24 hours earlier, and it had not been credited yet. The casino support informed the player that the transaction was still being processed by the payment provider. They advised the player to contact the payment provider for investigation. The casino later confirmed that the funds were credited to the player's account after a delay caused by the payment provider. As compensation, a Bonus Pack was added to the player's account. The player confirmed receipt of the funds, and the case was marked as resolved.
ElonBet Casino - Player's deposited funds have not been credited.
Amount: ৳3,700
ElonBet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
I made a deposit of 3,700 BDT using Nagad method. Money hasn't been credited to my gaming account balance for over 24 hours.
Customer Support says that my transaction is being processed by the payment provider and there is no further information yet.
Please help. User ID - 201367***
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5 months ago
Dear skywolf1999,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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5 months ago
I had successful deposits on this site before but this is the first time a deposit is taking so long to process! Customer support can see my payment and confirms that the transaction is in processing. With your help I want to push them to expedite the issue with my pending funds!
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5 months ago
Hello!
Our customer support team has reviewed the history of communications with this user.
Indeed, the user contacted us, and a ticket was created for the delayed deposit to the gaming balance.
Currently, the customer request is marked as "resolved" since the funds have been credited to the user's gaming balance.
The delay was caused by prolonged processing on the part of the payment provider.
On behalf of ELONBET team, we apologize for the inconvenience caused; as an apology, in addition to the credited deposit, we have added a Bonus Pack to the user's gaming account. This allows the user to activate free spins or a deposit bonus during next deposits.
This user has been notified by our team about the resolution of his request and the addition of Bonus Pack to his gaming account.
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5 months ago
Dear ElonBet Casino representative,
Thank you very much for getting in touch with us and providing us with a thorough explanation of the player's case.
Dear skywolf1999,
Can you please confirm that your deposit reached your casino account so we may close your case as resolved? Please let me know.
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5 months ago
Dear skywolf1999,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
