The player's account has been closed for multi-accounting. The complaint was rejected as the player breached the casino terms.
Elite24Bet Casino - The player's account has been closed.
Amount: €1,500
Elite24Bet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.4
Elite24Bet Casino has a Safety Index of 5.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Dear Sir or Madam,
I won a total of €1500 with 10 free spins.
Payment has been canceled and account blocked.
Reason: My wife also had an account there. multi account??
Now my question, what do people who share a WLAN or live in a flat share etc.
Maybe you can help me...
Automatic translation:
Public
Public
1 year ago
Hello Autopsiexxl,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Elite24Bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Who was the first to create his account? Did you both claim no deposit bonuses? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Hello, verification was not required and I was the first to sign up. Free spins were used by both sides but only I got lucky and got money to withdraw.
Automatic translation:
Public
Public
1 year ago
Hello Autopsiexxl,
Please note that taking the same bonus within a same household is strictly against the casino terms otherwise you could just make a new account to every single family member until you would win with one of the bonuses. It would be a different case if you would use real money deposited with your own payment method but in this case the casino had every right to void your balance and close the account.
Is there anything else we can assist you with?
