HomeComplaintsEgoCasino - Player’s withdrawal has been delayed.

EgoCasino - Player’s withdrawal has been delayed.

Amount: €43

EgoCasino
Safety Index:Low
Submitted: 04 Oct 2021 | Case closed : 19 Oct 2021
Case closed Our verdict

Other

REJECTED

Case summary

3 years ago

The player from Bulgaria has been waiting for a withdrawal for a month. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

I have registration in this casino for 1 year and everytime I must wait 1-2-3 week for withdraws, but this time I wait 1 month... I put withdraw request with Skrill on 10.09 and they still not send my money... I am verified and I have many withdraws before this.

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3 years ago

Dear LinkinPark,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you used Skrill as your withdrawal method before with your previous withdrawals?

What is the status of your withdrawal, please – is it pending or processed?

Have you tried discussing this issue with the casino directly? Please forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

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3 years ago

dear LinkinPark,


The withdrawal request has been processed.


Best Regards,

EgoCasino.

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3 years ago

Dear EgoCasino representative, thank you for looking into this issue for us.


Dear LinkinPark,

Could you please confirm that you have received the withdrawal? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Even if we’ve assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.

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