The player from Bulgaria has been waiting for a withdrawal for a month. We rejected the complaint because the player didn't respond to our messages and questions.
EgoCasino - Player’s withdrawal has been delayed.
Amount: €43
EgoCasino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.3
EgoCasino has a Safety Index of 4.3, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
3 years ago
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3 years ago
I have registration in this casino for 1 year and everytime I must wait 1-2-3 week for withdraws, but this time I wait 1 month... I put withdraw request with Skrill on 10.09 and they still not send my money... I am verified and I have many withdraws before this.
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3 years ago
Dear LinkinPark,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you used Skrill as your withdrawal method before with your previous withdrawals?
What is the status of your withdrawal, please – is it pending or processed?
Have you tried discussing this issue with the casino directly? Please forward any relevant communication between you and the casino to kristina.s@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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3 years ago
Dear EgoCasino representative, thank you for looking into this issue for us.
Dear LinkinPark,
Could you please confirm that you have received the withdrawal? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
