HomeComplaintsEgoCasino - Player’s dissatisfied with the withdrawal process.

EgoCasino - Player’s dissatisfied with the withdrawal process.

Amount: 20,000 руб

EgoCasino
Safety Index:Low
Submitted: 06 Feb 2021 | Resolved : 17 Feb 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 years ago

The player from Ukraine was struggling to withdraw his winnings. Later his withdrawal was successfully processed.

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3 years ago
Translation

Hello, I am writing to you with a complaint about the Casino that does not pay the winnings. 5 day they write the same thing, in fact, someone does not pay danvy vaygrash !!!! It's a shame that I went to this casino through your site, and you have it with a rating of 8.1 on your site and is listed as a very good reputation, in fact, this is an overestimated self-esteem about them. Before making a deposit on the site, I had a chat with support about payments and they answered that there would be no problems with withdrawals. As it turned out, this is not the case at all. Take action !!!! Amount RUB 20,000 The deposit was made in the amount of 8000 rubles. I am sharing screenshots. file

Automatic translation:
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3 years ago

Dear Иван,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please confirm that you passed KYC? Have you ever made a successful withdrawal before? Have you accumulated your winnings by playing with a bonus?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

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3 years ago

Dear Иван,


Your withdrawal request has been processed by the finance department. We apologize for the delays.


Best Regards,

EgoCasino.

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3 years ago
Translation

Thank you, you have already withdrawn the money today.

Automatic translation:
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3 years ago

Hello everyone,


Great news! EgoCasino, thank you very much for looking into this issue for us.


Иван, do I understand correctly that you've already received your winnings? Please let us know so we can close this case accordingly. Thank you in advance.

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3 years ago

As it seems the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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