HomeComplaintsEasy Casino - The player struggles to withdraw his balance.

Easy Casino - The player struggles to withdraw his balance.

Amount: 20,000 ₴

Easy Casino
Safety Index:Very low
Submitted: 02 Jan 2023 | Case closed : 23 Jan 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player struggles to withdraw his balance for unknown reason. The complaint was closed as the player stopped responding.

Public
Public
1 year ago
Translation

I threw in 575 UAH and reached 20,624 UAH, but it is not possible to study, how is it? Is it a divorce or something? Don't let me withdraw these, then return my money




Automatic translation:
Public
Public
1 year ago

Dear klocenkooleksandr74,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Easy Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Private
Private
1 year ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
1 year ago

Dear klocenkooleksandr74,

Could you please advise if your account is already verified?


We strongly recommend not to pay any fees that may be requested on top of your active balance or pending withdrawals, as this is not something that any legitimate casino would ask for.

Moreover, after checking the terms and conditions https://easy-casino.net/en/terms, we understood that Ukraine is even listed as restricted jurisdiction, and you should never be allowed to create an account in the first place. 

Public
Public
1 year ago

Dear klocenkooleksandr74,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news