Dublinbet Casino - Player’s withdrawal has been delayed.

Auszahlung wird ständig zurückgewiesen, angeblich IBAN falsch.Trotz Verifizierung, (welche sich auch ewig gezogen hat) und übersenden aller Bankdaten inkl. IBAN keine Auszahlung.

Hello Torsten,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you ever made a successful withdrawal before? Are you sure you provided IBAN in the correct format? Did the casino specify what is wrong with it?

Please, forward all the relevant communication between you and the casino, so we can gather as much information as possible. My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you very much Torsten for your email. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated. 

Hi Torsten,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Dublinbet Casino to the conversation to participate in the resolution of this complaint.

We would like to ask Dublinbet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Torsten,

I tried to get in touch with the casino repeatedly but had no success. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. In the meantime, I recommend you to contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority but it has more options and tools to help players. Let me know how they replied (peter.m@casino.guru). I wish I could be of more help.

Best regards

Peter

We’ve reopened this complaint as per the casino's request. We received a message that the withdrawal was successfully processed.

Dear Torsten,

Can you confirm this?

Dear Torsten,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Even though we assume that the issue has been resolved, without confirmation from the player, we are forced to reject this complaint.