The player from Germany is experiencing difficulties verifying his account. Player’s complaint has been resolved successfully.
DrueckGlueck Casino - Player’s struggling to complete account verification.
Amount: €62
DrueckGlueck Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Dear Ladies and Gentlemen.
Right now I have immense problems with the payment of Drückglück. I deposited with a credit card, no problem, but then I even got something to win and now stand at € 62. I uploaded everything as requested by them. Now the problem is that they don't want to accept my invoices. I live in a sublet and therefore have nothing to do with electricity, etc. I have uploaded current bills from September (Barmer, RTL) but they are not accepted there on the grounds that it is not an electricity, gas, etc. bill. Now I just don't know how to proceed against it. I've been wasting live support for ages. I have already written to them directly by email and have already tried it by phone.
Whereby I have 5 different numbers over the phone, none of which is correct. For me the thing stinks to high heaven and I hope you can help me there.
Kind regards
Oliver
Automatic translation:
Public
Public
3 years ago
Dear Oliver,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly.
Do I understand it correctly that uploading your utility bill seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
3 years ago
Translation
It's been dealt with. Anyway, thanks for your help
Edited
Automatic translation:
Public
Public
3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Oliver, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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