The player from Germany has lost winnings from Free Spins due to a technical issue. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Baris,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have tried to communicate this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru. Is your account accessible now or it remained unavailable? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela