HomeComplaintsDrueckGlueck Casino - Player has experienced technical glitch.

DrueckGlueck Casino - Player has experienced technical glitch.

Amount: €50

DrueckGlueck Casino
Safety Index:High
Submitted: 11 Jun 2020 | Case closed : 29 Jun 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany has lost winnings from Free Spins due to a technical issue. We rejected the complaint because the player didn't respond to our messages and questions.

Private
Private
3 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
3 years ago

Dear Baris,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have tried to communicate this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru. Is your account accessible now or it remained unavailable? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Public
Public
3 years ago

Dear Baris,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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