The player's bonuses were not credited for unknown reason. The complaint was closed as the player stopped responding.
DrueckGlueck Casino DE - The player's bonuses were not credited.
Amount: €100
DrueckGlueck Casino DE
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I have now made a deposit with a bonus.
Every time I clicked on the activate button, selected the bonus and made my deposit and now it is the umpteenth time that this has simply not been credited to me or was not able to access it, even worse is that I have tried support in this regard to contact but this absolutely not because the bean doesn't give a damn about answering me or solving my problem here of course I have to get my money's worth.
After all, I made this deposit to get these bonuses, which I never received, so I was robbed of my money..
Recently already 150 spins on Lucky Faro. Then with 2 deposits each € 20 bonus credit that has not been booked to me despite the button to transact.
And today again the coronation against a deposit of 50 € there was the offer 250 spins on legacy of dead I was able to activate this again or play anything else and something like that has unfortunately happened to me too often in this casino. No reaction is shown to my inquiries and requests for help, this has been going on since I've been here and I don't want to let myself get crappy. I would also like to have what I ordered and I insist on it because it is mine that was not handed over to me
Automatic translation:
Public
Public
1 year ago
Hello Toxic,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with DrueckGlueck Casino DE. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you ever claim any bonus in the past successfully? Did you play with your deposit or keeping the account idle until the issues is fixed? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
