HomeComplaintsDreamz Casino - Player’s experiencing some problems.

Dreamz Casino - Player’s experiencing some problems.

Amount: Can$200

Dreamz Casino
Safety Index:Above average
Submitted: 11 Aug 2020 | Case closed : 26 Aug 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Canada is having difficulties with receiving her winnings. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

I never get no wins i had 3 scatters they never paid out

I cant play half the games as they dont download

Im being robbed

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4 years ago

Dear Josee,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would really like to help you, but I am not sure I understood your problem correctly. Could describe your situation in more detail, please? Are you experiencing problems with withdrawing your money?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru.

Thank you in advance for your reply.

Best regards,

Kristina

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4 years ago

Dear Josee,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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