Dreamz Casino - Player hasn't received the full amount of bonus.

The casino promises a cashback of 10% when playing slots. I deposited 500 euros and lost all of it; my cashback was around 5 euros, which is 1% of the losses. I did indeed play a bit of live casino which doesn’t count to the net losses, but not enough to warrant such a measly sum. The casino has since deleted most of my betting history so I can by no means prove what I am saying is true. Attached you can find screenshots of what my deposits during the last six months look like compared to what they lie my playing history looks like. Customer support doesn’t try to help. I want some form of reimbursement.

Dear Joel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Would you be so kind and send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru.

Also, please forward me your bonus history.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Joel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.