The player from Connecticut had had her winnings of $550 deposited into her account and subsequently withdrawn by DraftKings. Her bank had confirmed unusual transactions and reimbursed her. However, DraftKings had then locked her account and claimed she owed money, refusing to provide a transaction history for comparison with bank statements. The complaints team had attempted to communicate with the player for further information but received no response. Consequently, the team had been unable to investigate further and had to reject the complaint.