HomeComplaintsDoradoBet Casino - Player's account was blocked.

DoradoBet Casino - Player's account was blocked.

Amount: 1,200 S/.

DoradoBet Casino
Safety Index:Very high
Submitted: 24 Mar 2024 | Case closed : 09 Apr 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

7 months ago

The player from Peru stated that his casino account had been blocked and he was unable to retrieve his winnings. The player had focused on sports betting and his account had been verified. However, we had informed him that our forum only dealt with complaints regarding online casino users and suggested other websites that might have been able to assist with his sports betting issue. The player did not respond to our further communication, hence we were unable to investigate his complaint further and had to reject it.

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8 months ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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8 months ago

Dear abelalbornoz35,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

  • Could you please advise which games you focused on while your account was active - slots, live casino, sports betting, etc.?
  • Was your account verified?
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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8 months ago
Translation

I won on sports betting, I won legally, I won often and that's maybe why they blocked my account

Automatic translation:
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8 months ago
Translation

My account was verified, with ID and other requirements requested by doradobet.com

Automatic translation:
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8 months ago

Thank you for your reply, abelalbornoz35. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casino users only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue in case you only focused on sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

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7 months ago

Dear abelalbornoz35,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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7 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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