The player's unable to play a game as the provider is restricted in his region. The complaint was rejected on the player's request.
I signed up at this casino and played without a bonus and won 600 eu at PlaynGo games. Then I played Doom of Dead with a stake of 2 eu and got the bonus. Suddenly the game just stopped. I used all browsers and deleted the cookies and contacted the live chat. The answers that you cannot play PlaynGo games in my region, but I have played them and can still play them except for the one game with high stakes and bonus winnings. I always only have this picture when I do that Click on the game. A brief resuming game comes up, but then it stops again. You can hear the sound in the background where you get the free spins, but stops again. The second time in the chat it is said that you could give me 10 free spins on twinspin I said as I please: I got the bonus at Doom of Dead with a high stake You can see how many and which games I've played. I think that's outrageous, I don't want to play online anymore. Have already made enough and still want more
Habe mich bei diesem Casino angemeldet und ohne Bonus gespielt und 600 eu gewonnen bei PlaynGo Spiele.Dann habe ich Doom of Dead gespielt mit 2 eu Einsatz und den Bonus bekommen.Auf einmal blieb das Spiel einfach stehn.Habe alle Browser benutzt und die Cookies gelöscht und den Live chat kontaktiert.Die Antworten das man in meiner Region keine PlaynGo spiele spielen kann,aber ich habe die gespielt und kann sie auch noch spielen bis auf das eine Spiel mit hohem Einsatz und Bonusgewinn.Habe immer wieder nur diese Bild wenn ich das Spiel anklicke.Da kommt zwar kurz resuming Game,aber es bleibt dann wieder stehn.Man hört zwar den Ton im Hintergrund wo man die Freispiele bekommt,aber bleibt wieder stehn.Das zweite mal im chat wird gesagt,sie könnten mir 10 freispiele bei twinspin anbieten.????Ich sagte wie bitte:Ich habe mit hohem Einsatz den bonus bekommen bei Doom of Dead was soll das denn bitte jetzt.Die sagten wenn ich möchte kann ich mich ja beschweren.Bei meiner Transaktionliste kann mann ja einsehen wieviel und welche Spiele ich gespielt habe.Ich finde das unverschämt,habe garkeine Lust mehr online zu spielen.Haben schon genug einnahmen und wollen trotzdem noch mehr
Hello schmitzebilla77 ,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Dolly Casino. Please allow me to ask you a few more question before we would move forward.
Did you lose any amount of money due to this issue? Was any winnings voided by the casino?
Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you resolve it.
Regards,
Nick
Hello schmitzebilla77 ,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Dolly Casino. Please allow me to ask you a few more question before we would move forward.
Did you lose any amount of money due to this issue? Was any winnings voided by the casino?
Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you resolve it.
Regards,
Nick
Hello, I only lost the money that I had gambled away afterwards because I was angry. It was so that I got the bonus with a 2 eu bet per spin in the game doom of egypt, and after I got the 3 symbols For the bonus got, the game crashed or stopped. When I load it in you can hear the bonus symbol being awarded, but it stops again as it did at the beginning three days ago. I have it on video, it will be sent to you by Send an email if that's ok. The live chat puts me off with different answers, e.g. I get 10 free spins or I should use a different browser, or delete cookies. I did all that. And 10 free spins? Um, I bet 2 eu the spin made it and got the bonus, that could have been a huge win. I don't understand either, have been playing for a few years, but if a game was interrupted, you could always reload it. mfg schmitz
Hallo.Ich habe dadurch nur das Geld verloren,das ich danach verspielt hatte weil ich sauer war.Es ist so gewesen das ich mit einem 2 eu einsatz pro dreh den bonus bekommen hatte bei dem spiel doom of egypt,und nachdem ich die 3 symbole für den bonus bekam,ist das spiel abgestürzt oder stehen geblieben.Wenn ich es reinlade hört man wie gerade das bonussymbol vergeben wird,aber es danach wieder stehen bleibt so wie am anfang vor drei tagen.Ich habe das auf video,werde es ihnen per email schicken wenn das ok ist.Der live chat vertröstet mich mit verschieden antworten,zb ich bekomme 10 freispiele oder ich soll einen anderen browser benutzen,oder cookies löschen.Das hatte ich alles gemacht.Und 10 freispiele?Ähm habe 2 eu einsatz der dreh gemacht und den bonus bekommen,das hätte ein riesen gewinn sein können.ich verstehe das auch nicht,spiele schon einige jahre,aber wenn ein spiel unterbrochen wurden ist,konnte man es immer wieder rein laden.mfg schmitz
And today I posted a post on linkin about this problem, and someone answered me who said it happened today with the same game, the same picture where the game stops, just a different casino site. It could be a software error being?
Und heute habe ich bei linkin einen beitrag über dieses problem gepostet,und da antwortete mir jemand,dem das heute mit dem selben spiel,das selbe bild wo das spiel stehen bleibt,nur eine andere casino seite passiert ist.kann das vielleicht ein software fehler sein?
Hello. You can delete the complaint because the game could just be opened for me and I was able to continue my bonus game.But immediately afterwards the same problem happened with book of dead in the bonus game, but I will just wait and contact the support of the casino. Have a good time
Hallo.Sie können die Beschwerde löschen weil das Spiel konnte mir gerade geöffnet werden und ich konnte mein bonusspiel fortsetzenAber sofort danach passierte das selbe Problem mit book of dead im bonusspiel,aber werde einfach warten und den Support von dem casino kontaktieren. Schönen Tag noch
Dear schmitzebilla77,
Game issues in casino are in almost every time the provider's fault or sometimes the player's depending on connection and country.
Thank you anyway for contacting us and feel free to contact us anytime again if you will need help resolving an issue with a casino. The complaint will be now rejected.
Regards,
Nick
Dear schmitzebilla77,
Game issues in casino are in almost every time the provider's fault or sometimes the player's depending on connection and country.
Thank you anyway for contacting us and feel free to contact us anytime again if you will need help resolving an issue with a casino. The complaint will be now rejected.
Regards,
Nick
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