The player's unable to play a game as the provider is restricted in his region. The complaint was rejected on the player's request.
Dolly Casino - The player's unable to play a game.
Amount: ??
Dolly Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I signed up at this casino and played without a bonus and won 600 eu at PlaynGo games. Then I played Doom of Dead with a stake of 2 eu and got the bonus. Suddenly the game just stopped. I used all browsers and deleted the cookies and contacted the live chat. The answers that you cannot play PlaynGo games in my region, but I have played them and can still play them except for the one game with high stakes and bonus winnings. I always only have this picture when I do that Click on the game. A brief resuming game comes up, but then it stops again. You can hear the sound in the background where you get the free spins, but stops again. The second time in the chat it is said that you could give me 10 free spins on twinspin I said as I please: I got the bonus at Doom of Dead with a high stake You can see how many and which games I've played. I think that's outrageous, I don't want to play online anymore. Have already made enough and still want more
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2 years ago
Hello schmitzebilla77 ,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Dolly Casino. Please allow me to ask you a few more question before we would move forward.
Did you lose any amount of money due to this issue? Was any winnings voided by the casino?
Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you resolve it.
Regards,
Nick
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2 years ago
Translation
Hello, I only lost the money that I had gambled away afterwards because I was angry. It was so that I got the bonus with a 2 eu bet per spin in the game doom of egypt, and after I got the 3 symbols For the bonus got, the game crashed or stopped. When I load it in you can hear the bonus symbol being awarded, but it stops again as it did at the beginning three days ago. I have it on video, it will be sent to you by Send an email if that's ok. The live chat puts me off with different answers, e.g. I get 10 free spins or I should use a different browser, or delete cookies. I did all that. And 10 free spins? Um, I bet 2 eu the spin made it and got the bonus, that could have been a huge win. I don't understand either, have been playing for a few years, but if a game was interrupted, you could always reload it. mfg schmitz
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2 years ago
Translation
I meant the game doom of egypt, I missed it
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2 years ago
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And today I posted a post on linkin about this problem, and someone answered me who said it happened today with the same game, the same picture where the game stops, just a different casino site. It could be a software error being?
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2 years ago
Translation
Hello. You can delete the complaint because the game could just be opened for me and I was able to continue my bonus game.But immediately afterwards the same problem happened with book of dead in the bonus game, but I will just wait and contact the support of the casino. Have a good time
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2 years ago
Dear schmitzebilla77,
Game issues in casino are in almost every time the provider's fault or sometimes the player's depending on connection and country.
Thank you anyway for contacting us and feel free to contact us anytime again if you will need help resolving an issue with a casino. The complaint will be now rejected.
Regards,
Nick
