The player has deposited money into his account, but the funds seem to be lost. The player decided to give up on this case, therefore we closed the complaint.
Dolly Casino - Player’s deposit has never been credited to his account.
Amount: €100
Dolly Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Translation
payment from the credit card, it appears from the receipt but has not been credited. They replied that the payment had been refused even though I sent a screenshot of the payment receipt clearly indicating the company to which it was credited and the payment number.
Automatic translation:
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2 years ago
Dear Izzo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
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2 years ago
Translation
I want to add my credit card report regarding the uncredited deposit.
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2 years ago
Dear Argotoffoli,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
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2 years ago
Translation
Thanks Kristina, I think I have given up on this recourse, unfortunately from experience I see that casinos out of control aams act without respecting the most elementary rules of transparency, so any lawsuit against them becomes final as long as you do not want to intervene legally.
I threw away a hundred euros.
everyone happens to be robbed at least once.
cordiality.
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2 years ago
Do I understand correctly that you are no longer interested in our help? Do I have your permission to close this complaint?
