DolceVita.Casino - Player's dissatisfied with the withdrawal process.

withdrawals by transfers have to be at least 200 euros and 100 euros in mastercard without admitting the visa with which it is deposited

I suggest to all the players that they take into account this abuse in the conditions, that at least it is the first time that I find them

very bad casino

UN FRAUD TOTAL

Dear soldado101010,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I am not sure I understand correctly the issue here. I see in the screenshots you attached to this complaint that you have 3 pending withdrawals, each transaction for €58. 2 of them have been requested via bank transfer and 1 via Mastercard. Could you please clarify what is going on?

Thank you in advance for your reply.

Best regards,

Kristina

They rejected it and in the chat they told me that withdrawals for transfers have to be greater than 200 euros and 100 per card in mastercard they do not accept the visa with which the deposit was made

thank you

Thank you for your reply, soldado101010. Could you please advise if you currently have any pending withdrawals?

Would you be so kind as to forward me all the communication between you and the casino regarding this issue? My email address is kristina.s@casino.guru.

Dear soldado101010,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I do not have any pending withdrawal, logically I played it and I have not visited that casino again, they have won one day, and I have won the rest of my life with them.

Thank you very much for your collaboration

I understand, soldado101010. Sadly, since you have lost all your winnings, there is not much more we could do for you.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.