Dogsfortune Casino - Player's asking for a refund.

Hello! I don't know who to contact regarding Dogfortune casino. I have been emailing Dogfortune casino for several months now asking them to close my account. I have a gambling addiction and have written it to Dogfortune casino. They have never responded to my request. During that time I have played at Dogfortune online casino and lost a lot of money. Can you help me force them to block my game account. Actually they should refund all my lost money during the time I played on their site even though I asked them to close my gaming account

Dear Stefan,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the Responsible Gambling section and I found this:

"One of the most effective ways to deal with gambling abuse is self-exclusion. This process allows you to completely manage your gambling process at Dogsfortune. Every player can use the self-exclusion function, however, it is most helpful for the players that might damage their finances by engaging in gambling activities.

Self-exclusion gives you an opportunity to completely manage your casino account for:

A specific amount of time is dictated by the player.

Restrict access to specific casino content.

Restrict access to the whole casino.

Requesting self-exclusion is quite easy and fast. You just simply go to the live chat and request self-exclusion with the operator and he or she will assist you.

After requesting the self-exclusion, the account of the player will be suspended and the player won’t be able to access the account with his or her original password.

After requesting the self-exclusion, it is vital that the player does not do any of the following:

Creating a new account

Requesting to reopen already excluded account

Requesting the removal of any restrictions on account

Providing fake and untrue information in order to bypass the self-exclusion process

Dogsfortune will not be liable in case a player uses fake information to bypass the self-exclusion process."

Could you please forward me your self-exclusion request together with any other relevant communication between you and the casino? My email address is kristina.s@casino.guru.

Also, do I understand correctly that you deposited kr30,000 (dispute value) since you sent the first self-exclusion request?

I will be waiting for your reply patiently.

Best regards,

Kristina

Dear Lujka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Jag har skickat email till Krstina.

Dear Lujka,

Unfortunately, we were informed that the casino doesn't want to do anything with us and will not be replying. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the safety index caused by unresolved complaints could help to change the casino's approach in the future.

If the casino changes its position, we will reopen the complaint and you will be notified by email.

Since the casino operates without an official license, there are no further steps I could recommend.

I wish I could be of more help.

Best regards,

Kristina