HomeComplaintsDoggo Casino - The player's withdrawal is delayed.

Doggo Casino - The player's withdrawal is delayed.

Amount: 17,000 R$

Doggo Casino
Safety Index:Above average
Submitted: 08 Feb 2023 | Case closed : 28 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's withdrawal is delayed since October. The complaint was closed as the player stopped responding.

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1 year ago
Translation

I have not been able to withdraw amounts through the casino since October 2022. I have already sent an email, contacted Chat, etc. When looting the screen freezes. Do not register on this site

Automatic translation:
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1 year ago

Hello henriquedeconti,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Doggo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

Good night, dear. Account already verified and without using any bonus. At the moment I have a very high amount that is withheld. I spoke with the casino several times. Since October I've been trying to find a solution to raise the value. My last conversation with them was today.

Automatic translation:
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1 year ago

Dear henriquedeconti,

Can you please forward your communication with the casino related to this complaint to nikolas.b@casino.guru?

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1 year ago

Dear henriquedeconti,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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