HomeComplaintsDoctor Spins Casino - Player's withdrawal has been delayed, suspects scam.

Doctor Spins Casino - Player's withdrawal has been delayed, suspects scam.

Amount: £100

Doctor Spins Casino
Submitted: 11 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

2d 5h 7m 2s

Case summary

The player from the United Kingdom faces significant delays in withdrawing his funds from Doctor Spins Casino, having requested the payout over a month ago. He questions the legitimacy of the casino's license and expresses concerns over the handling of his personal information. He believes the site is a scam, feels deceived, and is contemplating further action to recover his money.

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This site is highly questionable. Firstly, the Master License 854151 that it claims to have is completely useless. It is not a license which holds any legal weight and/or Doctor Spins Casino is not regulated by any gambling authority. What is more puzzling is that Doctor Spins claim that this license was issued by authorities in Chrisoupoli, Cyprus. There is no such place called Chrisoupoli in Cyprus. There is however a place called Chrisoupoli in Greece and obviously this is a separate sovereign nation. 


  

I have struggled to get a sum of money withdrawn, above the minimum threshold of £85 and just over £100 and they have refused to pay. Most probably, like many other players I suspect, the withdrawal is listed as being status identified 'awaiting' and the reason is 'user request'. 


  

They took photographs of my passport and a QR code picture of my face and I am unsure whether these will be used for illegitimate means or not. It is that concerning.  


  

How it can take any online casino 21 WORKING DAYS to pay out, especially for sums under £150 is quite remarkable. 


  


I have made a dreadful mistake here and though they still have a further seventeen working days to send my money to my bank account, I suspect that this will NEVER happen. 

  


I am most definitely of the opinion that this is a scam site and they are quite simply just stealing people's money, through the deposits that are made. 

  


Another point worth mentioning is that, according to their terms and conditions, they can change the said 'terms and conditions' without giving prior notice to the account holder, or good reason. 


  

This company have seriously angered me, on two counts. Firstly, what I consider to be theft and secondly the deception and premeditated ideas they have used to entice people to their alleged casino. 


  

This is something that has angered me that much, I will pursue this 'mob' until I find them registered somewhere where law enforcement will act and I will also do everything within my power to get this site and all of its sister sites closed down (bear in mind, it has many sister sites, so check). 


  

This is a true and accurate representation of this company and I urge everyone to neither register, nor deposit their money. Of course, should I be eventually paid my outstanding balance, I will post it on here, but I will not be holding my breath. 


  


One final thought - say you won £1500 on this site and then was waiting for the pay out and it never came. The only thing you would know for sure, is that Doctor Spins Casino would be sitting there, laughing at you. And one final thing, where is this money they are 'stealing' going to. Flash cars, champagne and caviar, or to fund some illegitimate campaign?  

  


I feel violated, stupid and emb

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Dear MalteseTobias,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

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There have been no withdrawals on the account. All KYC has been passed and the account is status 'verified'. All winnings were accumulated without the use of any bonuses. There is no chance of copying the 'conversations' between them and I, as there is no history of them (inlike other sites).

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Furthermore, there must be a way to stop this 'company' advertising this site as a secure site. It is clearly a scam and I am fearful for people who are in a less fortunate position than I, may have their mental health damaged and perhaps go on to do something else which is far worse, through 'the shame' of being ripped off. Doctor Spins' behaviour is unscrupulous, amoral and most probably illegal. It beggers belief, that they are able to operate in countries (worldwide it seems) with impunity. One more thing, when I asked them where their head office was, to make a complaint, they came back with the answer 'worldwide' and would not offer a country name - they need to be stopped.

Casino Guru is examining the case

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