HomeComplaintsDinamoBet Casino - Player reports on fake games.

DinamoBet Casino - Player reports on fake games.

Amount: TL 5,500

DinamoBet Casino
Safety Index:Above average
Submitted: 11 Apr 2024 | Case closed : 05 May 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

7 months ago

The player from Turkey had alleged that the casino was using fake games that looked like original slots but might have had altered mathematical setups. Despite our team's requests for additional evidence to support his claim, the player had failed to provide any. Consequently, we were unable to investigate the matter further. The complaint was therefore rejected due to the player's lack of response.

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8 months ago

Warning:Fake gamesThis casino has fake games. These games look very similar to original slots and casino games but are not original. Fake games can have altered mathematical setup, such as a lower RTP.

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8 months ago

Dear ibrahimsenop,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick




Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

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8 months ago
Translation

First of all, hello, I am 100% sure that there is something on this site. I am sending it to you in Turkish, please read it with English Translation. The link I sent belongs to another site. It is the site I played after losing from the site called Dynamo. I lost some of the money I earned when I deposited it to Dynamo again and played with the games of the same providers at the same hours. Please take this message seriously! The site is a fraud under its license. My username is z***q. If you want to check it, it doesn't pay grams or even raise it.


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Edited by a Casino Guru admin
Automatic translation:
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8 months ago

Dear ibrahimsenop,

Unfortunately, we require evidence to start any kind of investigation and so far the provided screenshots are not sufficient for that. Is there any kind of relevant evidence that would prove that something unfair is going on in the casino?

If not, we will be forced to close the complaint.

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8 months ago

Dear ibrahimsenop,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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7 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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