DiamondSpin Casino - Player's withdrawal is delayed due to account activation disputes.

I won a decent amount of money and the casino is telling me that I need to deposit $55 in order to activate my account and then I can withdraw my earnings. Well I did just that. I actually deposited $58 in bitcoin like they requested. So after the Elat I got ahold of customer service and they were trying to tell me that I didn’t deposit $55… I actually deposited $54.81. I know for a fact that they are lying because my bitcoin was $58.00 after all the fees. So now they are trying to get me to deposit another $55 in bitcoin so I can withdraw my earnings! How fucking rude of them! They are scammers! Which is a bunch of BS! This is how they get over on people and even after I told them off they Still send me emails trying to get me to deposit $55 so I can withdraw (so they say)

who ever these people are they are not good and diamond spin casino is NOT REAL!!!! BEWARE!!

Dear kstradxoxo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Does the company require you to pay fees before processing withdrawals?

How much have you paid to the casino so far?

I strongly urge you NOT TO DEPOSIT any more money to this casino, because it's more than probable that you will never see your deposits or winnings again.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

No,

I have not made any successful withdrawals

I have paid to the casino $58.00 total

and will not pay them anymore $!!!!

Thank you so

much for getting back to me and with the quickness as well!!!!

Thank you so very much!!!

Dear kstradxoxo,

We conducted a thorough review of DiamondSpins Casino, we discovered several other indicators that suggest this platform is fraudulent.

A legal online casino never asks for a deposit commission for alleged "tax purposes for the platform". I strongly urge you NOT TO DEPOSIT any more money to this casino, because it's more than probable that you will never see your deposits or winnings again.

To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino

Unfortunately, we are unable to provide direct assistance with your current predicament. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.

I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with any other casino in the future.

Best regards,

Dominika