HomeComplaintsDiamante Casino - The player complaints about the access to the website.

Diamante Casino - The player complaints about the access to the website.

Amount: Mex$20,000

Diamante Casino
Safety Index:Above average
Submitted: 21 Nov 2022 | Case closed : 30 Jan 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player complaints about the access to the website as it is under maintenance for 2 days. The complaint was closed as the player stopped responding.

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2 years ago
Translation

They have been under maintenance for more than 2 days and they do not give you any information and they do not know when it will return, it is a fraud

Automatic translation:
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2 years ago

Hello bugui12,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Diamante Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Do you have any balance on your casino account? Did the casino inform you in advance regarding the maintenance or how long will it last?

Looking forward to your answer.

Regards,

Nick

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2 years ago
Translation

This is how my account is verified and it has everything in order tmb I have 10 bets open and they never notified me in advance of its supposed maintenance and it's been 3 days and they don't even say what progress they have been lousy

Automatic translation:
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1 year ago

Hello bugui12,

Can you please advise if the website is working since? Also did you ever play casino games there or only sports betting?

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1 year ago

Dear bugui12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

The complaint will be now closed based on the above mentioned reason.

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