Diamante Casino - Player’s withdrawal has been delayed.

Generate my withdrawal from February 11. They informed me that I would deposit two weeks later, which bothered me since before playing. Validate my data and ask how the payments were and they commented that they are from 4 to 24 hours later, they saw my annoyance and said it would be the weekend. I ask them the date and they say the system does not show dates and they do not know how to tell me, I have a copy of all this data. What am I telling you?

Dear Martha,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you are asking for help with a delayed withdrawal?

If that is the case, I would like to point out that it’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

How many days is a casino authorized to make its payments?

Thank you for your reply, Martha. Please note, we usually give casinos two full weeks to have enough time to process a withdrawal.

Ok I will wait for my refund of 10,000 thanks

Dear Martha,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Hello, they have not actually paid me my 10,000.00, which up to now they do not give me a date for my payment. Only that soon they hope it will be reflected. What should I do

Now they just told me. That the system says they will pay me in a maximum of 72 hours. Every time the agreed date arrives, they change their decision, what should I do now, this Monday is February 28, the end of the month

I just want to rectify. My amount owed is 10,000.00. In the casino it says that you should put in 10. That means 10,000.

Thank you for your response. Could you please advise if you have made any successful withdrawals before? What payment method to withdraw your winnings have you opted for?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Thank you in advance.

Hi, this is my first time playing. Verify my account before, so that I would not have problems. Generate my deposit. Even since there is emoece I have seen something strange deposited at 6 pm and they told me that it was not reflected. After demanding with so many people, they applied it at 8:30. That was Thursday February 10th and I checked out for the first time on February 11th. Be careful, the boy insisted that I give him the 1st that didn't add up, check the data well, I read everything and it must be 10, which would be the 10,000. It's even the maximum that can be withdrawn, so the rest was like 300. I kept playing it and I lost it. My husband wanted to verify his account and the system no longer allowed him, I don't know why. Right now I asked them about my deposit, and as I told them they change the date until time runs out, now they say that this week they expect it to remain, that's how they are doing

Thank you very much Martha for your email. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Martha,

I have reviewed your case and will try to contact the casino to see if I can help.

We would like to invite Diamante Casino to join this conversation and to aid in the resolution of this complaint.

Hello, you know, they already paid me. But I want to tell you that it is a lousy casino. I deposited him again. And it turns out that the I to 76,000 and you think that the bonus was not yet released in your concentrate said that I have 15,000 and I still had to reach 45,000, that is, the bonus was 2,000 as it happened and they did not want to pay me. I already left it for ka peace. Terrible and they didn't answer me... Better Bay of that casino. Bad bad and nothing else they authorize a withdrawal of 10,000 and as soon as it is deposited you can withdraw again. Something illogical. don't believe

Hello Martha,

Do I understand correctly, you have received the payment of 10,000? Are you now waiting for another payment or is the matter resolved?

No. I am owed nothing

Just lousy casino observation.

Hello Martha,

Thank you for clarifying the situation, I am glad to hear you have received all of your winnings.

As you have received your payment I will now mark the complaint as 'resolved' in our system.

Please do not hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Adam