Diamante Casino - Player's dissatisfied with the bonus policy.

Look, they gave me a bonus of 2000 where it was to make them redeemable and after a while I asked them and indeed yes l I s had made them redeemable. Only that he had changed and had to earn, according to them, 45,000. And I showed them, I was asking them all night since I raised the account to 75,000 and that it was not little by little. That in his lkrvsva table I only have 15,000 screenshots, nobody wanted to answer, I left him alone, they are liars, the last time I won they took 19 days to pay me, and you can only make deposits of 10,000 since it is in your bank you can make another withdrawal, they are complicated

Dear Martha,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which bonus you have played with? Please, post here a link here, I would like to check the bonus T&Cs.

Do I understand correctly that you have met the bonus condition yet you still haven't been able to withdraw winnings from it?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance.

Best regards,

Kristina

Dear Martha,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.