The player from Germany faces issues with a €18 deposit attempts via Sofort, which seems suspiciously linked to a gift card trade. They have been trying to delete their account for four days.
Destinobet Casino - Player encounters suspicious issues when depositing.
Amount: €18
Destinobet Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
5d 2h 52m 46s
Case summary
2 days ago
Public
Public
2 days ago
Translation
Hi,
Let me start 😉
On Friday, I deposited €18 as a test via Sofort, and the money was exchanged through a gift card trade.
Sounds shady? It is! It's the first time I've seen anything like this...
Anyway, I and many others suspect that this casino is a complete scam.
They can keep the €18, but I've been trying to delete my account for 4 days now...
This casino is the worst I've experienced in 22 years!
I've attached some images to show what happens with a SOFORT deposit 😉
Automatic translation:
Public
Public
2 days ago
Dear nix1,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Destinobet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share a screenshot of what it looks like in the cashier section when choosing a deposit method from your point of view? Make sure the URL(address of the webpage) is visible.
- Have you contacted casino support and asked for assistance in recovering the deposit? With what result?
- Could you please share your communication with the casino for us to review? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
