The player from Germany is having difficulties withdrawing winnings due to incomplete verification. We rejected the complaint because the player didn't respond to our messages and questions.
Dendy Casino - Player’s struggling to pass the KYC verification.
Amount: €100
Dendy Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi. Casino doesn't pay out. Continually canceling my payout. Documents are not enough. Documents submitted so far. Identity card front-back, bank statement, selfie with personal ID front-back, proof of address (electricity cellphone). Now want a copy of driver's license, birth certificate, etc. Not normal, never seen at any casino. My documents are not recognized everywhere here. You don't want to pay out that is a fact. Such a casino should be on your blacklist with a warning!
Automatic translation:
Public
Public
2 years ago
Dear marciistamstart,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.
Do I understand correctly that you have provided all the required documents?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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