Deal Or No Deal Casino Ontario - Player is facing a delay in withdrawal processing.

This casino says it's gonna take up to 45 days to payout. I'm sorry but no. I've gotten withdrawals from this casino before in 2 business days. They were able to reverse my 150 $ withdrawal in literally 30 minutes, but fails to process my 700 dollar payment. I have screenshots. Sowhen they say they are backlogged.. that's a crock of bullcrap

Hello klearxpro,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Deal Or No Deal Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Since when is the current withdrawal pending? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes I'm verified. Accumulated winning from my real money balance. They say 45 days up to for processing time yet I had a withdrawal for $150 as well and I asked that to be reversed and that was reversed within 30 minutes which is BS. It shows that this casino doesn't want to pay out but definitely wants to rake and the money from deposits and reversals. Also on their site it also says this outlandish term. You cannot withdraw anything from your account balance until 30 days after your first deposit. Who in the right mind is going to agree to that. I think the ACGO is in order.

I have been verified for over a year. I spoke to the casino yesterday their tech support likes to dip and dive around any questions.Using their "back office" deflection aka relevant department excuse. The ACGO requires that operators in Ontario respond and payout in a timely respectful manner. 45 days is illegitimate and unethical. I had my withdrawal last time within 3 days and that was back in September of 2023

Hello klearxpro,

Do you currently have a pending withdrawal? If yes, can you please forward a screenshot of it to nikolas.b@casino.guru?

I do have one.. but to prevent myself from reversing the withdrawal. I self excluded.yself for a week.. I have my ticket number for my complaint tho

Here's my screenshot it's still pending.

Hello klearxpro,

As the recommended time frame for a withdrawal is 14 days, I can only advise to wait for now. Please let us know if the withdrawal would take longer.

Dear klearxpro,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I'm still waiting for the operator to process my withdrawal.

Dear klearxpro,

As the recommended time frame has now passed, can you please advise if there's been any update with the pending payment?

I contacted them again yesterday. And they still don't have a resolution date for me or processing time estimate. So no I have not gotten any progress since I requested my withdrawal 2 weeks ago

Dear klearxpro, 

I am sorry to let you know, but the casino refused to communicate with us regarding this issue. Therefore, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. 

There was also a note from casino stating that they are only able to deal with a player directly. I suggest contacting casino one more time and ask about the issue, or contacting the licensing authority.

The casino can reopen this complaint anytime.