DBbet Casino - The player's win was not credited.

I won 9,280 in the CASH STACKS game and it was not credited to my account.

Hello Kitojunior,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with DoubleBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you used bonus to accumulate the win? Did you create any evidence of the winning bet? Is the win visible on your betting history? Could you please forward the betting history to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

I am aware of what I can and cannot withdraw a win. In this case it was a purchase of free spins worth 100 reais with a bet of 1 reais.

On these free spins I won 9,280 which at the end of the free spins was not credited to my balance, it just disappeared out of nowhere. I don't have access to my bets because I don't have that option on the Double bet site, it only has deposit and withdrawal history. . I'm using cell phone I'll try the full version on the PC maybe. This print I sent has the winnings but it disappeared out of nowhere and my balance remained the same.

I'm seeing it come to nothing. I just lost my gain

Hello Kitojunior,

Could you please ask the casino to forward you the betting history from that time?

Case solved. Casino got in touch and everything explained. Thanks

Thank you Kitojunior for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick