Dazardbet Casino - Player's self-exclusion request has been delayed.

Hi

I have contacted the casino on 2 occasions via the registered email and asked for a permanent self exclusion due to gamblings issues. Both times they say its not the same email as I have registered with, but it is. Now I have gambled again after asking them twice to block my account, from the correct email. I also stated my full name in the message and they could have asked me number of security questions if the had doubts. Especially after my secound request...

Hello jwall88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account?

Please, let me explain you what the difference between closing the account and self-exclusion is:

Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.

Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).

In the case of self-exclusion, if casino failed in this, player may ask for a refund.

Thank you very much in advance for your reply.

Best regards,

Nick

Hi, this is what I wrote in my first email when contacting them:

"Hi

I would like a permanent self exclusion due to gambling issues."

I also wrote my full name at the end

Hi

It seems like my email can send from 2 emails (only differerence is that on has "post" added to the address). Because the email werent identical they didnt recognize it. I changed this and sent them a new request and then they closed my account. You can remove the complaint.

Dear jwall88, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru