Dazardbet Casino - Player's self-exclusion request has been delayed.

Hi

I have contacted the casino on 2 occasions via the registered email and asked for a permanent self exclusion due to gamblings issues. Both times they say its not the same email as I have registered with, but it is. Now I have gambled again after asking them twice to block my account, from the correct email. I also stated my full name in the message and they could have asked me number of security questions if the had doubts. Especially after my secound request...

Hello jwall88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account?

Please, let me explain you what the difference between closing the account and self-exclusion is:

Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.

Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).

In the case of self-exclusion, if casino failed in this, player may ask for a refund.

Thank you very much in advance for your reply.

Best regards,

Nick