The player was not paid out by the casino for unknown reasons. The complaint was rejected as the player stopped responding.
Das Ist Casino - The player was not paid out.
Amount: €1,750
Das Ist Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Das Ist Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Scrap casino over 1750 euros not paid out luge from the casin9
Automatic translation:
Public
Public
3 years ago
Hello Lukas,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Das Ist Casino. Also please allow me to ask you a few more question before we would try to contact the casino.
Did you use any bonus to accumulate your current winnings? Are these your first withdrawal requests in the casino? Is your account fully verified?
Please specify your issue as detailed as possible because based on your current description we can't continue in resolving this issue.
Also please send us any evidence or communication between you and the casino to nikolas.b@casino.guru.
Looking forward to your answer
Regards,
