The player from Germany had been trying to withdraw funds from the casino since July 23, 2024, but all attempts via different methods, including Jeton and Visa Debit, were repeatedly canceled. Despite contacting support multiple times, they were advised to continue trying without a resolution. The casino acknowledged the issue, citing technical difficulties with their payment providers, and confirmed that the player successfully received a withdrawal through Jeton. The complaint was marked as resolved after the player confirmed receipt of the funds.
Daddy Casino - Player’s withdrawals have been repeatedly canceled.
Amount: €1,500
Daddy Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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3 months ago
Dear trendmensch,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that you have made successful withdrawals before?
- When exactly did you make the last successful withdrawal and which payment method did you use?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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3 months ago
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I have already cashed out some winnings. The last payout was on 19:22:55 23-07-2024
200.00.
I deposited 50 euros via Jeton and thus made the profit without having a bonus or anything like that
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3 months ago
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It's an absolute disaster. You request a withdrawal and if it doesn't work, you contact support, who tells you the same thing every time: Please request the withdrawal again and if that doesn't work again, contact us.
Then you submit another request for a withdrawal, it doesn't work again, you contact support again, who then tells you: try again and if that doesn't work, let us know.
I've done this whole thing 11 times now.
If you try to make support aware that you would like a solution to the problem because it hasn't worked a number of times, all you hear is: Try again and if it doesn't work, contact us.
I have already had contact with about 15 support employees and I'm just going around in circles.
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3 months ago
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Here is an excerpt from a conversation with an employee after 24 hours and the 9th attempt at a payout. The same thing over and over again..... 
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3 months ago
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And
it continues happily .... it is simply unbelievableAutomatic translation:
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3 months ago
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canceled for the 9th time and when you contact support they simply leave the chat.
I wrote this:
Ladies and Gentlemen
Please connect me immediately with a senior specialist who specializes in the issue of withdrawals. I urgently need your support.
I have been trying to request a withdrawal for over 30 hours to no avail. It all started with a withdrawal that I requested on July 24, 2024 using my Visa debit card. This was cancelled with the note that I could only request a withdrawal using the same deposit method. I then tried to withdraw my winnings via my Jeton account, which I used to make regular deposits. Unfortunately, this was also unsuccessful after nine attempts. After each cancelled withdrawal, your support tells me that the cancellation was made by the payout service provider.
Your support team tells me to try again after each cancellation. All nine attempts have failed. When I ask for a solution, I am always told to try again.
I have contacted support over 15 times now, but have not received any results or found a solution to my problem. I am deeply disappointed with your support, which neither investigates the cause of the problem nor offers a solution.
Since my 8th and 9th withdrawals have now been cancelled again, I request that the problem be dealt with and resolved immediately. I will not wait another 24 hours and make new withdrawal attempts, as the result is predictable.
The problem obviously lies with the withdrawal service provider. I urge you to inquire with them why my withdrawals are repeatedly cancelled and to resolve this issue immediately.
If this problem is not resolved immediately, I will be forced to take further steps. This includes contacting the relevant online gambling regulatory authority and filing a complaint with consumer protection organizations. In addition, I will leave negative reviews on relevant review portals and make my concerns public in online forums and social media.
My last successful withdrawal was on July 23, 2024 at 7:22:55 p.m. in the amount of 200.00 euros. Since then, no withdrawals have been possible.
I expect an immediate solution to my problem.
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3 months ago
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So it sometimes happens that a payout is cancelled. It's a good thing that mine has been cancelled 9 times in a row.
It's just crazy what's going on there. I really don't know what to do anymore...
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3 months ago
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Nobody else believes me... of course I should request a payout again, that would be the 10 in a row
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3 months ago
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As expected, attempts number 11, 12 & 13 were also cancelled and what does support say? I should please try again.....
I have now tried the options:
Jeton - 6 attempts
Debit Visa - 4 attempts
Mifinity - 1 attempt
Transfer - 1 attempt
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3 months ago
Hello!
We have indeed observed a significant number of canceled withdrawals on your account and we apologize for the inconvenience caused. Unfortunately, we encountered technical difficulties with our payment providers, who did not notify us of their issues in a timely manner.
We can see that you successfully made a withdrawal through Jeton today, and the funds have already been received by you. Once again, we apologize for the inconvenience caused. We will be more diligent in analyzing such situations in the future to prevent similar occurrences.
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3 months ago
Hello everyone,
Thank you both for your replies.
trendmensch, could you please confirm that you have received the withdrawal? Can we now consider this complaint resolved?
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3 months ago
Dear trendmensch,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
