Cybercasino3077 - Player’s withdrawal has been declined.

I made a withdrawal on the 2nd of January via bank teansfer. when I asked how long my funds would be in pending as they had been sat there for 5 days they said my funds would be with me as soon as possible.

Unfortunately this was an automated message as they send the exact same message next time I asked.

Today my pending withdrawal was moved back to balance. I have asked why but no response!

I have tried a bitcoin withdrawal with no success as of yet. Im deeply concerned this site is a scam

Dear Sam,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please indicate whether you passed the KYC (verification)? Have you made any successful withdrawals before?

Additionally, if the casino has responded to you in the meantime, please forward any relevant communication between you and the casino to kristina.s@casino.guru (or you can post it here).

Looking forward to hearing from you.

Best regards,

Kristina

Unfortunately they are being very uncooperative. I have now attempted a bank transfer using the correct details. If this doesnt work it proves they are a fraudulent company and will need legal action to prevent from

them from trading

Sam, thank you very much for your reply. Please keep us updated, and let us know if there is anything new regarding your withdrawal via bank transfer.

Ive attempted a bank transfer which has been sat in pending since the 11th.

Which seems a lot but i'm not sure what a reasonable amount of time is to process pending withdrawals

Update: The money is neither in my balance or pending withdrawal section. So fingers cross that the payment has been made and it is just going to clear

Thank you very much for the update Sam, hopefully, you will receive your winnings in no time. I'd like to add that it can take a few days, and please, let us know when the withdrawal reaches your bank account.

Hi Kristina, The money has reached my account.

Sorry but I was just concerned when i read all the bad reviews and got concerned when i couldnt withdraw via e wallet.

Thank you for all your help 🙂

Awesome news, Sam! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.