The player from Portugal reports significant issues with Cryptorino, claiming they have withheld over 300 LTC and large deposits exceeding 20K-30K EUR from both him and his friend Manuel, who is owed 10-15 ETH. They have completed the KYC process but are unable to log in to provide exact figures.
Cryptorino.io Casino - Player's account has been closed and funds are confiscated.
Amount: Ł300
Cryptorino.io Casino
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Case opened
Current status
Waiting for Casino Guru to reply
6d 1h 47m 8s
Case summary
22 hours ago
Public
Public
5 days ago
Edit: please edit corrections on my other BetPanda report as I am owed LTC and Manuel is owed ETH. I accidentally said Manuel is owed LTC when he is owed ETH.
Took over 300 LTC from me on this account, another similar site BetPanda also took around 600 LTC.
ALSO did same to my friend Manuel for over 10-15 ETH (blocked account) - he already has a report open.
Estimated amount: 100K EUR give or take. Cannot log in to give the exact figures.
KYC has been given from us both already,
They are also holding large amount of deposits that well exceed 20K-30K EUR from us.
All the other sites have paid us out such as TGCasino or BCGame, we recommend those instead.
No multi account has taken place we literally provide proof of ourselves instantly, lol,
Please redact some proof documents,
If they resolve it, I would recommend.
Public
Public
3 days ago
Dear brokwcee4mee,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Is there any chance that someone from your household or using the same IP address or device has also created an account at this casino?
- Have you made any successful withdrawals before?
- Have you accumulated your winnings with or without an active bonus?
- Could you please share your communication with the casino regarding the blocked account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Casino Guru is examining the case
Dominika is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
