Cryptorino.io Casino - Player's account has been closed and funds are confiscated.

Edit: please edit corrections on my other BetPanda report as I am owed LTC and Manuel is owed ETH. I accidentally said Manuel is owed LTC when he is owed ETH.

Took over 300 LTC from me on this account, another similar site BetPanda also took around 600 LTC.

ALSO did same to my friend Manuel for over 10-15 ETH (blocked account) - he already has a report open.

Estimated amount: 100K EUR give or take. Cannot log in to give the exact figures.

KYC has been given from us both already,

They are also holding large amount of deposits that well exceed 20K-30K EUR from us.

All the other sites have paid us out such as TGCasino or BCGame, we recommend those instead.

No multi account has taken place we literally provide proof of ourselves instantly, lol,

Please redact some proof documents,

If they resolve it, I would recommend. 

Dear brokwcee4mee,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address or device has also created an account at this casino?
• Have you made any successful withdrawals before? 
• Have you accumulated your winnings with or without an active bonus?
• Could you please share your communication with the casino regarding the blocked account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Dominika

Using the same device or household is not against ToS of this casino provided you prove you are separate people + at times of bets, no, we played from our own houses but we use the same VPN for obvious reasons (sharing is cheaper/we are best friends) - VPN usage is >encouraged< by this site.

Manuel had been making withdraws successfully before I started too, then they blocked both accounts.

No bonus.

Emailed all transcripts. Thanks.

Thank you very much for your reply, brokwcee4mee. Could you please forward all the relevant communication between you and the casino to dominika.l@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear brokwcee4mee,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

You were already emailed by me same day? Check your emails before accusing me of non-reply please....

Wed, September 18, 2024 7:45 pm email

You already accepted Manuels complaint

Hello brokwcee4mee, you provided only the email you sent to the casino and have not responded since then...

Did you play casino games or place bets on sports?

Dear brokwcee4mee,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.