CryptoBet Casino - Player’s criticizing wagering requirements.

Hej cryptobet hjemmesidet ser ud til at virke meget fup. Jeg lagt penge ind, men når jeg skal udbetale de penge jeg har vundet, er jeg nødt til at spille op til 3200€ selvom jeg kun har lagt 400€ ind, og de siger de penge kan kun spille på casino før det tæller. De siger at grund til at jeg er nødt til at spille for så høje beløb er fordi jeg har fået bonus, da jeg skulle indbetal

Dear Peter,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and indicate whether you played with a bonus or your real money only? If you activated some bonus, could you forward me a link to that specific offer? Please understand, that playing with bonuses usually comes with some terms that must be followed and wagering requirements are often one of them. If you accepted the bonus, I would recommend you following the casino's instructions and fulfill the wagering requirements, so you can withdraw your winnings.

Looking forward to hearing from you.

Bets regards,

Kristina

Jeg spillet både med rigtig penge og bonus. Sat 80$ Ind og fået 80$ i bonus, og bare fortsattet med at putte penge ind indtil at jeg vandt, men så når jeg skal udbetalt de penge så sagde de at jeg spille op med 3200$ for at kunne udbetale, selvom jeg har kun sat Max 500$ ind ialt. De sagde at 3200$ Gælder kun hvis jeg spiller på slot games, og at live betting eller andre betting ikke tæller med.

https://cryptobet.com/bonus

Jeg opdaget også lige at man vil få bonus og gratis spin til fx, valhalla slot game, hvis man indbetaler for første gang, men man kan på ingen måde bruge det gratis spin, da de sloth games, hvor få gratis spin er under "maintenance"

Hi Peter,

As Petronela stated in her email to you, you were asked to fulfill the wagering requirements for the bonus (email from Petronela to you):

"I have checked the terms and conditions for the First Deposit bonus, and this is what I found https://cryptobet.com/bonus:

"Please read the following bonus rules completely before accepting a bonus offer or promotion.

Bonuses are optional and must be accepted when making a deposit. Upon acceptance of a bonus, player agrees to have read and understood all rules and requirements on this page. Contact Customer Support if you have any questions before accepting any bonus offer.

The rollover requirement is defined as the bonus amount received, multiplied by your rollover. For example, if you make a $10 deposit and receive a 100% bonus with a 40x rollover, you will be required to wager a total of $400 before you can request a withdrawal. Only slots are eligible to meet the rollover requirements.

1st Deposit Bonus: Player will receive a 100% bonus credited to their account, up to a maximum of $10,000, and 20 free spins to be used at Roman Valhalla. This bonus has a 40x rollover requirement."

You have deposited $80 and received 100% bonus $80 with a 40x wagering requirements (80 x 40 = 3200). It means that you need to place total bets in amount of $3,200 (not to accumulate that kind of winnings) before you’d be able to request a withdrawal. According to promotional rules, after completing the wagering requirements, you will be able to withdraw your winnings without any restrictions (any amount). I hope this explanation was satisfactory and you will be able to request a withdrawal of your winnings without any problems."

As I mentioned previously, most bonuses come with the wagering requirements, and I would recommend you completing them as suggested by the casino, otherwise, you won't be able to withdraw your winnings. I also checked the game that is supposed to be used with free spins, and it is working for me. Could you, please, confirm that you still cannot access this game?

Dear Peter,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player stopped responding to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.