The player from New Zealand had his account blocked by Crypto-Games.io Casino three days after he deposited money for withdrawal. The casino claimed that he had broken the rules but provided no details. The player lost access to both the $80 deposit and $90 winnings. The casino later provided evidence that the player had multiple accounts and had misused bonus features, which were against their terms. Consequently, the complaint was rejected based on these violations.
Crypto-Games.io Casino - Player’s account blocked and funds confiscated.
Amount: 170 ₮
Crypto-Games.io Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 month ago
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2 months ago
Crypto-Games.io Casino blocked my account without any reason, three days after I deposited money for withdrawal. They wrote that I broke the rules and nothing more. They did not return my deposit or winnings. I filled my account in the amount of 80 dollars, won 90, won all this money in the game mine field, then I lost it a little and didn’t play anymore. 3 days after that the account was blocked. please help me get my money back
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2 months ago
Hello sirrr,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Crypto-Games.io Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 months ago
I used the bonus but I didn't win anything from it. Everything I won I won in the game mines field. They didn't ask me for verification.
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2 months ago
Hello sirrr,
Can you please forward the communication between you and the casino to nikolas.b@casino.guru?
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2 months ago
The player was blocked for two reasons:
He had two user accounts, which our system automatically blocks.
He used bonus money to save features in slots and continued playing after the bonus period ended.
Given the circumstances, I cannot show leniency.
All evidence has been shared with the Casino Guru representative.
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2 months ago
Dear Crypto-Games.io Casino,
Thank you for providing evidence regarding your claim.
Dear sirrr,
As you might know, creating multiple accounts in any online casino is strictly forbidden and by doing so, the casino has right to block all of your accounts and confiscate any balance on them.
Is there anything else we could assist you with?
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2 months ago
this is a blatant lie, I registered in this casino for the first time in my life, I won money in the slot honestly, in the slot mine field. why do I need to have 2 accounts in this casino if it is so bad and blocks??? where is the proof of creating another account? where are the withdrawals from it, where are the deposits??? I did not create a second account in this terrible casino
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2 months ago
Dear sirrr,
Unfortunately, we can't share any evidence the casino provided us. You can try to request it from them directly.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
