Crypto-Games.io Casino - Player’s account blocked and funds confiscated.

Crypto-Games.io Casino blocked my account without any reason, three days after I deposited money for withdrawal. They wrote that I broke the rules and nothing more. They did not return my deposit or winnings. I filled my account in the amount of 80 dollars, won 90, won all this money in the game mine field, then I lost it a little and didn’t play anymore. 3 days after that the account was blocked. please help me get my money back

Hello sirrr,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Crypto-Games.io Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I used the bonus but I didn't win anything from it. Everything I won I won in the game mines field. They didn't ask me for verification.

Hello sirrr,

Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

I wrote you an email

The player was blocked for two reasons:

He had two user accounts, which our system automatically blocks.

He used bonus money to save features in slots and continued playing after the bonus period ended.

Given the circumstances, I cannot show leniency.

All evidence has been shared with the Casino Guru representative.

Dear Crypto-Games.io Casino,

Thank you for providing evidence regarding your claim.

Dear sirrr,

As you might know, creating multiple accounts in any online casino is strictly forbidden and by doing so, the casino has right to block all of your accounts and confiscate any balance on them.

Is there anything else we could assist you with?

this is a blatant lie, I registered in this casino for the first time in my life, I won money in the slot honestly, in the slot mine field. why do I need to have 2 accounts in this casino if it is so bad and blocks??? where is the proof of creating another account? where are the withdrawals from it, where are the deposits??? I did not create a second account in this terrible casino

Dear sirrr,

Unfortunately, we can't share any evidence the casino provided us. You can try to request it from them directly.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.