Cryp2Slots Casino - The player's experiencing an unknown issue.

I won hundreds including TWO 9 symbols bonus buys And the casino wrongfully believe that even after stating there’s no max bet I apparently hit a MAX WIN. these people are brutal on my $25 deposit I never lost it before I hit the confiscated combos and again TWO 9 symbol bonus buys. Help me casino guru!

Hello Samspade11,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cryp2Slots Casino. Please allow me to ask you a few more question before we would move forward as it is not entirely clear for me what might be the issue?

Did you not receive your bonus bets or was the winning bet not credited? Did you use any bonus when you were playing? Did you contact the casino with this issue and if yes, what did they respond? What max bet and win are you reffering to?

Looking forward to your answer.

Regards,

Nick

I have contacted the casino I believe I even have limited correspondence (screen shots) the wins were not credited to my account and basically they claim I won too much money and they capped me at $20 be pull which is absolutely unheard of to me I was using a bonus 50% match and they issues spins I prefer to play later the site experiences many issues technically and I took the lady’s word for it when she told me to "play the spins" they are essentially categorizing trapping my deposit in a bogus free spin section

I was betting below max about .20 this is regaining bonus buys

I currently cannot get the exact value they owe however I 100% did retrigger the bonus twice on maximum symbols and am owed two bonus buys this is absurd I told them "you know I gamble for money ." Why the heck kind of game did I buy into

Hello Samspade11,

Could you please provide the mentioned screenshots and any transcript you had with the casino? Please forward it to nikolas.b@casino.guru.

Regards,

Nick

Done

The correspondence includes a bonus promised which was not provided

Hello Samspade11,

Unfortunately all the screenshots we received are very blurry and it's barely visible at all. Is it possible to send them in a higher quality please?

Dear Samspade11,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

I can do that what’s the going on w my complaint?

Dear Samspade11,

Please forward the same screenshots but more visible as the one you sent us before are blurry.

Hello Samspade11,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

The complaint will be now rejected for the above mentioned reason.