The player's withdrawal request got rejected for unknown reason. The complaint was rejected as the player stopped responding.
CrazyWinners Casino - The player's withdrawal request got rejected.
Amount: €800
CrazyWinners Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.2
CrazyWinners Casino has a Safety Index of 1.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Unreliable casino !! The casino does not want to pay any winnings from the gift they give !! Withdrawal Terms and Conditions change daily depending on the person who responds to the email if you respond !! I received an email of € 10 from my account to my gaming account from an account manager / VIP manager / VIP account manager Sergio. I played and recycled that gift for € 10 x35 according to their terms on 7.6 and finally won € 800! I picked up that € 800 and the required documents accepted. I've been waiting for money in my account on the 13th (the maximum time for transferring money is the 18th), but to no avail. My winnings have been returned to my game account and a new wait is starting again!
Automatic translation:
Public
Public
2 years ago
Hello Nuppe86,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CrazyWinners Casino. Please allow me to ask you a few more question before we would move forward.
Could you please forward any screenshot of information of the bonus you used? Is your account currently verified and if yes, since when? Did the casino explain to you why was your withdrawal rejected?
Can you please specify which terms did change?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Hello Nuppe86,
Do you have any proof of screenshot showing that the wagering has been finished in the past?
Please also note that we recommend to wait at least 14 days after finishing the verification to receive your first payout. But if I understand correctly, your wagering is not yet finished.
