HomeComplaintsCrazy Star Casino - Player believes that their withdrawal has been delayed.

Crazy Star Casino - Player believes that their withdrawal has been delayed.

Amount: £3,500

Crazy Star Casino
Safety Index:Low
Submitted: 25 Aug 2022 | Case closed : 22 Sep 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from United Kingdom has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

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2 years ago

I have been using crazystar for a couple of years. Verified my identity and have used several cards maybe six different ones due to losing alot. Finally I win an amount worth withdrawing and I'm told I need photos front and back of every card to withdraw. I'm happy and can verify my current card but how is it fair that they have been willing to take my money with no card verification until luck turns my way?

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2 years ago

Dear harper83,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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2 years ago

Dear harper83,

Have you received your withdrawal from the casino yet?

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2 years ago

Dear harper83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 years ago

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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