The player's verification is stuck for unknown reason. The complaint was rejected as the player stopped responding.
Crazy Fox Casino - The player's verification is stuck.
Amount: €64,000
Crazy Fox Casino
Safety Index:HighSafety Index
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8.2
Crazy Fox Casino has a Safety Index of 8.2, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I have already sent all the documents but nothing is being processed and my payouts are still pending
Automatic translation:
Public
Public
2 years ago
Hello Karina,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Crazy Fox Casino.
Please allow me to ask you a few more question before we would move forward.
When exactly did you begin the verification process and when did you request for the withdrawal? Is your balance real money or do you have any bonus ongoing? Is the casino currently responding to you?
Looking forward to your answer and I hope we will be able to help you out.
Regards,
Nick
Public
Public
2 years ago
Translation
I've been verified for a few weeks, but 2 days ago I wanted to pay out and the payout was pending for over 24 hours. Then they suddenly wanted a bank statement and proof of salary and canceled my payments. I uploaded the documents yesterday afternoon and nothing has happened since. I have requested a new payout because the others have been cancelled.
I played without a bonus and I am referred to my vip manager in the live chat but he just keeps saying I should wait
Automatic translation:
Public
Public
2 years ago
Hello Karina,
It is common that the casino request another documents for verification. You will be most likely able to withdraw once they check the documents. Be sure to give it at least a week to be processed. In the meanwhile you can let us know if there will be any update regarding the case.
Regards,
Nick
