Crashino Casino - Player’s winnings haven’t been received yet.

I submitted a withdrawal request on Crashino, and they promised to pay within 24 hours, but they are not paying me for over 28 hours; the support team can not be contacted, and the e-mail has not responded until now. Please note that this crypto casino does not require KYC verification.

Dear appletreechips,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear appletreechips,

Have you received your withdrawal from the casino yet?

Dear appletreechips,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Crashino had gave me 460 dollars in crypto, but they confiscated the rest amount.

Thank you for your reply, appletreechips. Have you received any explanation from the casino regarding the confiscated winnings? Did you accumulate your winnings with or without an active bonus?

Dear appletreechips,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No, they said they need to investigate the situation and then they just refused the payment. Besides, they blocked me from their Telegram chat

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear appletreechips,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.