Cosmolot Casino - The player's withdrawal is delayed.

Good afternoon! The casino deliberately delays the withdrawal of funds. I am not a big depositor, but even I have mixed feelings, how do they plan to withdraw big winnings? If I made about 15k deposits overnight and won 30k.

Support operators reported that my winnings are being verified.

at the same time, they cancel the withdrawal requests so that I continue to play.

Terrible start to a casino experience. I would like to know when to expect my winnings and get verification details from the EGT provider here.

Hello 6s2rq2r9nn,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cosmolot Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

The account is fully verified through the DIA application.

The first deposit was 2000 UAH with a bonus. Funds are completely lost. Then I made deposits of 1-2k and the game was only for real money (no bonuses) in one slot from EGT. This is Great 27. This is a good provider that clearly does not need to check gaming sessions. I also want to note that there was no big win. I am a taco player who makes a deposit, bets on the withdrawal (if there was a win), then continue to make deposits and play.

The last communication was at 7 am. I don’t see the point in re-applying, tk. the operator's answers will not be original.

It's just that the situation is uncomfortable for me. If they cannot withdraw $800, then why should I continue to play with them and deposit large sums?

I also draw your attention to the fact that they reported that the winnings were being verified, and then they canceled the withdrawal twice. Please clarify why this is done if the output is checked?

Of course, they will bring it out sooner or later. I just don’t see the point in playing at a casino where the withdrawal is once a week. I am a more active player in this regard.

The complaint was partially upheld. We started to pay applications without cancellations. There are still about 20k left.

Please don't close the complaint just yet. I'll post back after the full release. I hope that in the future you will not have to create such topics and you will be able to play on the spaceship with comfort.

The complaint can be closed. Issue resolved

Thank you 6s2rq2r9nn for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick