Cosmolot Casino - The player's deposit was not credited.

Casino Kosmolot did not credit my deposit!!!! 10,000 UAH 48 hours have passed but the problem has not been solved, I hear only promises. The payment was made by transferring from card to card to the details that the site provided me. And they see this money, but according to the chat operators, there was a difficulty on the side of the payment provider and, as it were, the financial department is already dealing with this problem. Personally, I was tired of waiting for all this to be decided, an extract with the transfer was sent to them, the transfer was successful !! I don’t know what to do, they don’t give specific deadlines, although initially they promised that the problem would be solved within 24 hours. It's been 48 hours already. Very unhappy with what happened. A 100% bonus was also taken to the deposit, here's a bonus yesterday 05/18/23 they credited 10,000 thousand, but my personal funds are not yet. What is taking so long and why it is not clear.

Dear matrosov033,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Today I spoke with the support operator and they promised that on Monday my money would be credited if they were not credited to the account by Monday

Hello matrosov033,

Can you please advise if there's been any update regarding your uncredited deposit?

Yes yesterday they returned my deposit, thank you for your open complaint. You can close as solved

Dear matrosov033,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru