Cool Cat Casino - Player complains that they didn’t win anything.

The games are rigged super slow on some it changes it's going to be blue and it changes to read at the last minute you see it in front of your face and there's nothing you can do about it it's a rip-off place don't waste your money like I did mine I won't do it again. I can't believe that casino guru highly recommend stem it tells me that they are phony and fraudulent as well and probably paid to do this not a true recommendation at all don't waste your money

Dear Ccking,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Ccking,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.